Services

Implementation, user and technical support, legal counseling and preparation for regulatory checks

Implementation

DESIGN & DEFINITION

Workshops and information requests

Design documentation

Access and permission definition

Project kick-off meeting

DEVELOPMENT & CONFIGURATION

Infrastructure preparation and deployment

Specification of systems, interfaces and data formats

Configuration/development of interfaces

Branding and UI customization

TESTING & VALIDATION

Demonstration of prototype and validation of requirements (Conference Room Pilot)

Integration testing and data migration

 

User acceptance testing (UAT) according to test scripts approved by Customer

TRAINING &

GO-LIVE

Preparation of training materials

Training on-site or online

Go-live transition activities (technical and business go-live)

SUPPORT

 

1st line of user support within 2 weeks (Hypercare)

 

Handover to BAU support according to SLA

PROJECT MANAGEMENT

Support

  • 1-year warranty for bug-fixing and other issues except for change requests;

  • 24x7 system availability with 99.5% guaranteed uptime SLA (including regular maintenance);

  • Virtual Private Server (VPS) hosting and resource management for optimal performance;

  • Full data export by request upon request of Customer within 24 hours;

  • Storage of all Customer’s data for 60 days upon contract termination;

  • Candidate personal data consent renewal or deletion after a specified period;

  • User requests sent via Email are processed through a ticketing system of Talent Systems (or Customer’s service desk) as service requests/incidents depending on the criticality;

  • SLA on response and resolution time of requests/ incidents is defined as part of a support agreement

legal counseling

The legal regulation of personal data in Russia imposes specific requirements on personal data operators, non-compliance and violations of which can lead to significant penalties imposed by the regulating authority (Roskomnadzor).

Talent Systems’ legal expertise is based on hands-on experience of working with the legal departments of large companies when interacting with Roskomnadzor.

Talent Systems provide on-demand counseling and legal support over the course of the contract.

Over the design phase of the project Talent Systems analyzes business processes related to the processing of personal data, advises on compliance with legal requirements and offers optimization options.

As part of handover process Talent Systems provides a set of technical documentation on the personal data information system (ISPD) and help with preparation of additional regulatory and administrative documentation.

After go-live Talent Systems acts under an agreement on the processing of personal data and performs a number of duties to ensure security, technical and organizational measures to protect personal data, restrict access, provide reports and other information upon request of the regulating authorities.