Implementation

DESIGN & DEFINITION

Workshops and information requests

Design documentation

Access and permission definition

Project kick-off meeting

DEVELOPMENT & CONFIGURATION

Infrastructure preparation and deployment

Specification of systems, interfaces and data formats

Configuration/development of interfaces

Branding and UI customization

TESTING & VALIDATION

Demonstration of prototype and validation of requirements (Conference Room Pilot)

Integration testing and data migration

 

User acceptance testing (UAT) according to test scripts approved by Customer

TRAINING &

GO-LIVE

Preparation of training materials

Training on-site or online

Go-live transition activities (technical and business go-live)

SUPPORT

 

1st line of user support within 2 weeks (Hypercare)

 

Handover to BAU support according to SLA

PROJECT MANAGEMENT

Support

  • 1-year warranty for bug-fixing and other issues except for change requests;

  • 24x7 system availability with 99.5% guaranteed uptime SLA (including regular maintenance);

  • Virtual Private Server (VPS) hosting and resource management for optimal performance;

  • Full data export by request upon request of Customer within 24 hours;

  • Storage of all Customer’s data for 60 days upon contract termination;

  • Candidate personal data consent renewal or deletion after a specified period;

  • User requests sent via Email are processed through a ticketing system of Talent Systems (or Customer’s service desk) as service requests/incidents depending on the criticality;

  • SLA on response and resolution time of requests/ incidents is defined as part of a support agreement

legal counseling

The legal regulation of personal data in Russia imposes specific requirements on personal data operators, non-compliance and violations of which can lead to significant penalties imposed by the regulating authority (Roskomnadzor).

Talent Systems’ legal expertise is based on hands-on experience of working with the legal departments of large companies when interacting with Roskomnadzor.

Talent Systems provide on-demand counseling and legal support over the course of the contract.

Contacts

Talent Systems LLC

+7 495 911-79-70

© 2020 Talent Systems